Interruption to Locksmith-powered customer login buttons

Incident Report for Locksmith

Resolved

This incident has been resolved.

Posted Apr 04, 2024 - 17:17 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 02, 2024 - 20:20 UTC

Update

We are continuing to work on a fix for this issue.

Posted Apr 01, 2024 - 19:35 UTC

Identified

⭐️ This incident is only relevant for stores using Shopify's "new" customer accounts, and for Locksmith configurations which show users a login button. ⭐️

Shopify's login redirect functionality has changed, interrupting Locksmith's ability to prompt customers for login and then redirect the customers back to the desired content afterwards. Affected stores will see the login button redirecting customers to the current page _without_ a login prompt; customers might experience this as the button not doing anything at all.

We're getting in touch with Shopify, and we're looking for the best way forward. :)

Posted Mar 28, 2024 - 13:33 UTC

This incident affected: Locksmith.