Locksmith outage

Incident Report for Locksmith

Resolved

This incident has been resolved.
Posted May 15, 2024 - 16:20 UTC

Update

We are continuing to work on a fix for this issue.
Posted May 15, 2024 - 16:04 UTC

Identified

We've identified the issue. Availability is improved, and we're continuing to work on it.
Posted May 15, 2024 - 15:24 UTC

Investigating

Locksmith's web application is currently unavailable.

This impacts access to the merchant-facing Shopify app interface, and customer-facing remote keys (e.g. passcodes, secret links).

We're on it! I'm sorry for the hassle y'all - will get this wrapped as well as we can. :) -Isaac
Posted May 15, 2024 - 15:15 UTC
This incident affected: Locksmith.